Terms & conditions - Overall

These Terms & Conditions (“Terms”) explain the contractual arrangements between Overall PT Studio (“Overall”, “we”, “us” or “our”) and the person purchasing or using our services (“client”, “you” or “your”). They apply to bookings, prepaid sessions, packages and other services unless a specific written agreement says otherwise.

The Terms are intended to work alongside the Overall Studio Policy, applicable consent/health forms, booking information and any service-specific information provided before purchase. Together, these documents explain how the service operates and what each party can reasonably expect.

Nothing in these Terms is intended to exclude, restrict or reduce a consumer right or liability which cannot lawfully be excluded or restricted.

Overall is a private fitness and wellness studio providing coached exercise and non-medical recovery services. The service model is based on planned sessions, appropriate coaching, safe use of equipment and a respectful training environment.

Service

Typical format

Key conditions

Personal Training

1-to-1 or 1-to-2-1

Individual coaching, goals and programme planning; subject to trainer availability.

Small Group Training

Maximum 4

Shared coached session; individual ability and exercise modifications may vary.

Group Training

Maximum 8

Structured coached session; exercises may be adapted where appropriate.

Youth Training

Ages 11–15; maximum 6

Parent/guardian consent, youth procedures and age-appropriate programming required.

Compression Therapy

30 or 60 minutes

Non-medical recovery service; consent and contraindications screening required.

The exact service, duration, frequency, price and package purchased will be those confirmed at the time of booking or purchase.

A client agreement is formed when Overall accepts a booking or purchase. Before committing to a service, clients should have a reasonable opportunity to review the relevant Terms, Studio Policy, price and any important service conditions.

Where a particular promotion, package or booking confirmation contains specific terms, those terms apply to the relevant offer provided they are consistent with these Terms and applicable law.

Fitness training is physical activity and carries inherent risks. Before participating, Overall may require a PAR-Q/health declaration, informed consent, youth parent/guardian consent or another service-specific form.

You must answer health and screening questions honestly and to the best of your knowledge.

You must tell Overall if your health, injury status, medication, pregnancy status or ability to exercise changes in a way that may affect safe participation.

A health declaration is not a medical diagnosis or medical clearance.

Overall trainers are not a substitute for a doctor, physiotherapist or other healthcare professional.

Where a trainer considers that further medical advice is reasonably appropriate, the session may be modified, postponed or stopped.

Training programmes are designed around the information available to the trainer, your stated goals, your training history and your ability at the time. Progress and results vary between individuals. Overall does not guarantee a particular weight loss, strength, performance, body-composition or other outcome.

Clients are expected to communicate openly about exercise difficulty, pain, fatigue or other concerns so that training can be adapted appropriately.

Bookings are subject to availability and are not guaranteed until accepted by Overall.

Clients are responsible for checking the date, time, service type and location shown in their booking confirmation.

Sessions normally start and finish at the scheduled times.

Arriving late may reduce the time available for the session because the original end time will normally remain unchanged.

Clients should arrive prepared to train and follow any arrival/access instructions provided.

Overall operates a 24-hour cancellation standard because booked coaching time is reserved specifically for the client and cannot normally be re-sold at short notice.

Notice

Normal treatment

24 hours or more

Overall will normally offer rescheduling or an appropriate credit, subject to availability and package conditions.

Less than 24 hours

The session may be treated as used and may not qualify for replacement, credit or refund.

No-show

Normally treated as a used session.

Emergency / exceptional circumstances

Overall may consider reasonable discretion based on the circumstances.

Repeated late cancellations or non-attendance may affect future booking arrangements where reasonably necessary to manage availability fairly.

If Overall needs to cancel because of illness, emergency, trainer availability, premises issues, equipment failure or another reason, we will normally offer a replacement session, credit or other appropriate solution. Where a particular trainer is unavailable, Overall may offer an alternative trainer where reasonably practicable.

Nothing in this section removes any statutory consumer remedy that may apply.

Where a package has an expiry period, that period will be communicated at purchase. Clients are responsible for using sessions within the stated period. Overall may consider reasonable extensions for illness, injury or other exceptional circumstances on a case-by-case basis.

Unused sessions are not automatically transferable, exchangeable for cash or refundable unless the applicable terms or law provide otherwise.

Prices are confirmed before purchase and may differ between services, packages or promotional offers.

Payment must be made using the accepted payment method and by the required date.

Promotions may have separate eligibility, expiry or booking conditions.

Unless expressly stated otherwise, promotions cannot be combined.

Future prices may change, but a price already agreed for a confirmed booking will not be changed retrospectively.

Where a refund, repeat performance, price reduction, replacement session or other remedy is legally required, Overall will comply with the applicable consumer rights. Any discretionary refund or credit will be considered according to the circumstances and the relevant service terms.

A request for a refund should normally be made promptly and should include enough information for Overall to understand the issue.

Trainers provide coaching and fitness instruction within their qualifications and role.

Trainers do not diagnose medical conditions or prescribe medical treatment.

Clients should communicate respectfully and maintain appropriate professional boundaries.

Overall may change the trainer delivering a service where necessary because of availability, illness, operational requirements or another reasonable reason.

The Studio Policy forms part of the practical conditions of using the premises. Clients must comply with reasonable instructions concerning equipment, hygiene, fire safety, emergency evacuation, behaviour, access and safeguarding.

Serious or repeated breaches may result in suspension or termination of access, subject to applicable law and the circumstances.

Participation requires completed parent/guardian consent and relevant emergency/health information.

Youth sessions are designed for the 11–15 age range and are subject to the stated group capacity.

Parents/guardians must keep contact, medical and collection information accurate and up to date.

Overall may stop or modify an activity if required for safety.

Photography/video for promotional use requires the appropriate consent.

Compression Therapy is offered as a non-medical recovery service. It is not intended to diagnose, treat or cure medical conditions. A separate consent and contraindications process applies. Overall may refuse or stop a session if the information provided or the client’s condition indicates that use may be unsuitable or unsafe.

CCTV may operate at the premises for legitimate safety, security and incident-management purposes. Its operation and retention are governed by the applicable Overall privacy/CCTV arrangements.

Promotional photography and video are separate from CCTV and require the relevant consent. Refusing promotional photography/video will not normally prevent a client from using services.

Clients remain responsible for personal belongings. Do not leave valuable items unattended. Overall will take reasonable care of the premises but, subject to applicable law, is not responsible for loss or damage to belongings where this is not caused by Overall’s negligence or other legally actionable conduct.

Overall may reasonably suspend or terminate access where necessary because of serious misconduct, repeated breach of these Terms or the Studio Policy, non-payment, unsafe conduct, harassment, deliberate damage, interference with safety systems or another circumstance making continued service inappropriate.

Where reasonably practicable, Overall may provide a warning or opportunity to address a breach, but this may not be appropriate for serious safety or conduct incidents.

Raise concerns as soon as reasonably possible with the studio or relevant trainer.

Provide the date, service involved and a clear description of the concern where possible.

Overall will review complaints fairly and reasonably and may ask for additional information.

Where an issue cannot be resolved informally, the client retains any applicable statutory rights.

Overall may need to suspend or change services because of emergencies, fire, flooding, utility interruption, serious equipment failure, building access problems, severe disruption or other circumstances outside reasonable control. We will take reasonable steps to communicate changes and, where appropriate, provide a replacement, credit or other suitable arrangement.

Overall may update these Terms for future bookings where reasonably necessary because of changes to services, premises, pricing, technology, safety arrangements or legal requirements. Important changes will be communicated or made available in a reasonably accessible way. Changes will not retrospectively alter rights already accrued unless permitted by law.

Personal information will be handled in accordance with Overall’s Privacy Notice and applicable data protection requirements. Health information is particularly sensitive and will only be used for appropriate purposes connected with safe service delivery, administration and legal obligations.

These Terms are intended to operate under the law applicable to Overall PT Studio and its clients in Northern Ireland. Nothing in these Terms is intended to remove or reduce statutory consumer rights or the legal requirement for services to be provided with reasonable care and skill.

Overall PT Studio
Email: __________________________________________
Telephone: ________________________________________
Address: __________________________________________

DOCUMENT CONTROL

Item

Details

Document

Terms & Conditions

Business

Overall PT Studio

Version

2.0

Effective date

____________________________

Review date

____________________________

Approved by

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